Welcome to ExcursionMania!

At ExcursionMania, accessible from www.excursionmania.com, your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way. Please read this policy carefully to understand how we handle your personal data.

If you have any questions or concerns about this policy or our practices, please contact us at info@excursionmania.com.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

1.1. Information You Provide to Us:

Personal Identification Information: When you book a tour or create an account, we may collect your name, email address, phone number, billing address, and payment details.

Booking Information: Details about your reservations, including tour preferences, dates, and group size.

Feedback and Reviews: Information you share when you submit reviews, feedback, or respond to surveys.

Communication Data: Any information provided through customer support inquiries, emails, or chats.

Uploaded Content: Photos, videos, or documents you share with us for specific purposes, such as promotional activities.

1.2. Information We Automatically Collect:

Device Information: Details about the device you use to access our website, including IP address, browser type, operating system, and device identifiers. Usage Data: Information about your interaction with our site, such as pages visited, time spent, click patterns, and navigation paths. Cookies and Tracking Technologies: Data collected via cookies and similar technologies for analytics, advertising, and functionality purposes. (See Section 6 for more details on cookies.) Location Data: Approximate geographic location based on your IP address or GPS when enabled.

1.3. Information from Third Parties:

Social Media Integration: If you choose to link your social media accounts, we may receive information from these platforms as permitted by your privacy settings. Third-Party Services: Data from partners, including demographic information, marketing preferences, or customer activity details. Publicly Available Sources: Information from publicly accessible databases to supplement your profile or verify your identity.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. Providing Services:

To process bookings, payments, and confirmations. To manage your account and provide customer support. To deliver tickets, itineraries, and updates regarding your bookings.

2.2. Personalization:

To tailor your experience by showing relevant content, tours, or recommendations. To remember your preferences, such as preferred languages or saved destinations.

2.3. Communication:

To send you transactional emails about your bookings. To share promotional offers, newsletters, and updates (with your consent). To notify you of changes to our services or policies.

2.4. Analytics and Improvements:

To analyze website performance and improve our services. To develop new features, services, or promotional campaigns. To troubleshoot technical issues and ensure security.

2.5. Legal Compliance:

To comply with applicable laws, regulations, and contractual obligations. To prevent fraud, unauthorized activities, or other harmful practices.

3. How We Share Your Information

We do not sell your personal data. However, we may share your information in the following situations:

3.1. Service Providers:

With trusted partners who assist in operating our website, processing payments, or providing services (e.g., local tour operators, payment processors, marketing agencies, and IT support teams).

3.2. Legal Obligations:

When required to comply with legal processes, court orders, or government requests. To enforce our terms and conditions or investigate potential violations.

3.3. Business Transactions:

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. You will be notified of any such changes and given the opportunity to opt out.

3.4. Consent:

When you explicitly agree to share your information for specific purposes.

3.5. Aggregated Data:

Non-identifiable aggregated data may be shared with third parties for research, analytics, or marketing purposes.

4. Your Data Protection Rights

Depending on your location, you may have the following rights:

4.1. Access and Portability:

Request access to the personal data we hold about you and receive it in a portable format.

4.2. Correction:

Request correction of inaccurate or incomplete data.

4.3. Deletion:

Request deletion of your personal data, subject to legal obligations.

4.4. Restriction and Objection:

Restrict or object to the processing of your data in certain circumstances.

4.5. Withdraw Consent:

Withdraw consent for processing your data where consent was previously provided. To exercise your rights, please contact us at [Insert Contact Email]. Verification of identity may be required to ensure your data is protected.

5. How We Protect Your Information

We implement a variety of security measures to protect your personal data: Encryption: Data is encrypted during transmission and storage where applicable. Access Controls: Only authorized personnel have access to sensitive data. Regular Audits: Security measures are regularly reviewed and updated. Secure Payment Processing: We use trusted payment gateways that adhere to industry standards for protecting financial transactions. Despite these measures, no method of transmission over the internet or storage system is completely secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

6.1. Types of Cookies:

Essential Cookies: Required for website functionality. Analytical Cookies: Help us understand how users interact with our site. Advertising Cookies: Deliver personalized ads based on your interests. Functionality Cookies: Remember your preferences, such as language or region settings.

6.2. Managing Cookies:

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our site. For more details, refer to our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We ensure these transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses or similar mechanisms where required.

9. Children’s Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect personal data from children. If we become aware of such data, it will be promptly deleted.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the "Effective Date" revised. If changes are significant, we will notify you via email or a prominent notice on our website.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

ExcursionMania Website: www.excursionmania.com